Privacy Policy

Privacy Policy

At Adaptive Comforts Care UK Ltd, your privacy is extremely important to us. This policy outlines how we collect, use, store, and protect your personal information when you interact with our services, whether online, over the phone, or in person. We are fully committed to handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Adaptive Comforts Care UK Ltd provides community-based support services across the UK. We are registered in England and Wales under [Company Number] with our registered office at [Insert Company Address]. For data protection purposes, we are the Data Controller.

2. What Personal Data We Collect

We may collect and process the following types of personal information:

• Full name
• Date of birth
• Contact details (address, phone number, email)
• Emergency contact information
• Health or care-related details (where applicable)
• Support preferences or care requirements
• Communication records and service feedback
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We will only collect sensitive personal data (e.g. health information) where it is necessary and with your explicit consent.

3. How We Collect Your Information

We may collect personal data when:

• You fill in a form on our website or contact us directly
• You register for our services or make an enquiry
• You provide feedback or communicate with us
• A referral is made on your behalf (with your consent)

4. Why We Collect and Use Your Data

We use your data for the following purposes:

• To provide you with our support and care services
• To respond to your enquiries and keep in contact with you
• To tailor our services to meet your needs
• To maintain accurate records for service delivery and compliance
• To improve our services through feedback and communication

5. Lawful Basis for Processing Your Data

We only process your personal information when there is a legal reason to do so. These may include:

• Consent – where you have given us permission
• Contractual obligations – to provide agreed services
• Legal obligations – to comply with regulatory requirements
• Legitimate interests – where necessary for our operations and your interests are not overridden

6. Who We Share Your Information With

We only share your personal data when it is necessary, such as with:

• Regulatory bodies (e.g. CQC)
• Healthcare professionals or social workers (with your consent)
• Our trusted staff or subcontractors delivering services on our behalf
• Law enforcement agencies if required by law
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We will never sell your data or share it for marketing purposes without your explicit consent.

7. How We Protect Your Data

We take data security seriously. Your information is stored securely using appropriate physical, electronic, and organisational measures to prevent loss, misuse, or unauthorised access. Access is limited to staff who need it to deliver your care and support.

8. How Long We Keep Your Information

We retain personal data only for as long as necessary for the purposes it was collected. In many cases, this is determined by statutory or legal requirements. When no longer required, your data is securely deleted or destroyed.

9. Your Rights Under Data Protection Law

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (in certain circumstances)
• Object to or restrict certain types of processing
• Withdraw consent at any time (where applicable)
• Lodge a complaint with the Information Commissioner’s Office (ICO)
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To exercise your rights, please contact us using the details below.